Reference

The Rules That Govern Your Account With Us

Everything that shapes how your account works — from wallet transactions through DANA, OVO, and GoPay to how we handle your data — sits inside our legal framework.

Account eligibility termsDANA, OVO, GoPay wallet rulesData handling and retentionJurisdiction-dependent accessContact rights and requests
wongtot The Rules That Govern Your Account With Us
LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Matter

If a clause is unclear, if you want to exercise a data right, or if you need to report a terms concern, our support team handles legal queries through three channels. Response timelines for legal requests may be longer than standard account queries — we aim to acknowledge formal requests within two working days and resolve them as quickly as the subject allows.

Live Chat Open live chat from any page inside your account. Use it for policy clarification, account closure requests, or wallet-linked concerns — our team routes legal queries to the right handler.
Email Support Send detailed legal requests, data access queries, or formal complaints by email. Include your registered account ID and the specific clause or policy area you are writing about.
Account Help Centre The Help Centre inside your account wallet area covers common policy questions, wallet verification steps, and account closure procedures — check there first for faster resolution.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

Your account security and the way we manage your data are not afterthoughts — they are operational requirements built into how wongtot runs. Here is what that looks like in practice across four areas that matter most to you.

Data Handling We collect only what is needed to operate your account — registration details, wallet identifiers for DANA, OVO, or GoPay, and transaction history. We do not sell this data to third parties.
Cookies and Tracking Cookies help us keep your session active and remember your lobby preferences. You can manage cookie settings through your browser; blocking essential cookies may affect account login and wallet flows.
Account Security Login is protected by OTP verification sent to your registered mobile number. If you access the platform in Depok or anywhere else in Indonesia, the same OTP flow applies regardless of device.
Retention and Deletion We retain account and transaction records for the period required by applicable law. To request deletion or a copy of your data, contact support by email with your account ID and the specific request.

Common Legal Questions About Your Account

These are the questions we actually receive about our terms, data practices, and account rights — answered directly so you know exactly where you stand.

They apply to anyone who opens and uses a wongtot account. Eligibility depends on local law; access is available only in regions of Indonesia where it is permitted under applicable regulations.

Send an email to our support address with your registered account ID and a clear data access request. We will acknowledge it within two working days and respond within the period required by law.

Wallet transactions are subject to our payment terms and to each provider's own policies. Both sets of terms apply simultaneously, so reviewing your e-wallet's conditions alongside ours is the right approach.

Yes. Contact support through live chat or email, state that you want to close your account formally, and request data deletion. We retain records only for the period required by applicable Indonesian law.

We will notify you through your registered contact before material changes take effect. Continued use of the platform after that period counts as acceptance; if you disagree, close your account before the change applies.

Essential cookies are required for login and wallet session management — blocking them will disrupt account access and GoPay or OVO payment flows. Non-essential cookies can be managed through your browser settings.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.