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How wongtot Handles Your Personal Information

When you open an account with us, we collect specific information to run your account, process payments through DANA, OVO, and GoPay, and keep your session secure.

Account data protectedDANA, OVO, GoPay payment info handled securelyYour rights, clearly statedContact path for data requestsApplies where local law permits
wongtot How wongtot Handles Your Personal Information
DATA REQUEST CHANNELS

How to Reach Us About Your Privacy

You have the right to ask what data we hold about you, request corrections, or ask us to delete your account information. Use any of the channels below to raise a privacy request. We aim to acknowledge your request promptly and work through the steps with you directly.

Live Chat Support Reach our support team directly through the live chat icon in your account. Available for account data questions, wallet verification issues, and deletion requests.
Email Privacy Request Send a written data request to our support email. Include your registered account name and the e-wallet linked to your account — DANA, OVO, or GoPay — so we can locate your record quickly.
Account Settings Path Some data updates, like your phone number or linked e-wallet, can be changed directly in Account Settings under the Profile tab without needing to contact support.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply SSL encryption to every connection between your device and our servers, which covers login sessions, payment requests sent through DANA or OVO, and any account update you submit. Your stored data sits behind access controls that limit which internal systems can read it. Here is a breakdown of the four key areas we maintain.

Payment Data Handling

We store only the transaction reference from your DANA, OVO, or GoPay transfer — never your full wallet credentials or PIN. Payment verification runs through the e-wallet provider's own secure channel.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your wallet choice. Analytics cookies help us understand which features get used most. You can clear these through your browser settings at any time.

Data Retention

Account and transaction records are kept for as long as your account is active and for a period afterward as required by applicable law. When you close your account, we begin the deletion process for personal data not subject to legal hold.

Access and Correction Rights

You can request a copy of the personal data we hold, ask us to correct inaccurate details, or ask for deletion. We handle these through live chat or email, and we confirm each step in writing so you have a record.

Common Questions About Your Data and Rights

These are the questions we actually get from account holders about how their data is used, stored, and deleted. If yours is not listed here, reach us through live chat or email and we will walk you through it directly.

We collect your name, email address, phone number, and the e-wallet you register — DANA, OVO, or GoPay. Device and session data like your IP address are collected automatically during login.

We only share data where it is necessary — to process your e-wallet payment, meet a legal obligation, or run a service you requested. We do not sell personal data to advertisers or marketing platforms.

Contact us through live chat or send an email request. Include your registered account name and the e-wallet linked to your account so we can locate your record and prepare the data summary.

Yes. Send a deletion request via live chat or email. We will process it once we confirm your identity. Some transaction records may be retained for the period required by applicable law.

We store only the transaction reference number from your e-wallet transfer, not your wallet credentials or PIN. The actual payment verification happens inside the e-wallet provider's own system.

We use cookies to keep your session active and remember your wallet preference. You can disable them in your browser settings, though some account features may not work correctly without session cookies.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.